CHAPTER 19
Industrial/Organizational Psychology

1. Define industrial/organizational (I/O) psychology. Discuss the two main goals of I/O psychologists. Describe the types of employment held by I/O psychologists. (see An Overview of Industrial/Organizational Psychology)
   
   
2. Describe the human attributes collectively referred to as KSAOs. Define job analysis, and describe the job-oriented and person-oriented approaches to job analysis. Discuss the three main methods of job analysis. (see Assessing People, Jobs, and Job Performance)
   
   
3. Describe the various types of psychological tests employed by I/O psychologists. Describe selection interview, and compare and contrast structured and unstructured interviews. Define assessment center, and describe the types of exercises that make up assessment centers. (see Assessing People, Jobs, and Job Performance)
   
   
4. Define and describe the purposes of job performance appraisals. Describe and give examples of theoretical criteria and actual criteria. Discuss the limitations of using actual criteria. (see Assessing People, Jobs, and Job Performance)
   
   
5. Describe and give examples of objective and subjective measures of job performance, and discuss the advantages and disadvantages of using each type of measure. Describe graphic rating forms, and discuss the tendency for graphic ratings to reflect leniency error and halo error. Describe the use of critical incidents on behavior-focused rating forms. (see Assessing People, Jobs, and Job Performance)
   
   
6. Discuss the steps involved in the recruitment process. List the six most common methods for identifying and attracting job candidates. (see Recruiting and Selecting Employees)
   
   
7. Define validation studies, and discuss how they are used by I/O psychologists. Discuss the legal issues involved in employee recruitment and selection. (see Recruiting and Selecting Employees)
   
   
8. Discuss the aspects involved in a training needs assessment. Discuss the importance of the following in training program design: transfer of training, feedback, training in general principles, overlearning, and sequencing. (see Training Employees)
   
   
9. Describe the use of experiments, training-level criteria, trainee learning criteria, and performance-level criteria in evaluating training programs. (see Training Employees)
   
   
10. Describe the following theories and discuss their application to employee motivation: Existence, Relatedness, Growth (ERG) theory, expectancy theory, and goal setting theory. (see Employee Motivation)
    
    
11. Define job satisfaction, and give examples of its cognitive, emotional, and behavioral components. (see Job Satisfaction)
    
    
12. Describe the ways in which I/O psychologists measure job satisfaction. Discuss the environmental and personal factors that influence employee satisfaction. (see Job Satisfaction)
    
    
13. Discuss the research examining the role of genetics in job satisfaction. (see Job Satisfaction)
    
    
14. Describe the relationship between job satisfaction and job performance. Define organizational citizenship behavior (OCB), and describe its relationship to job satisfaction. (see Job Satisfaction)
    
    
15. Describe the relationship between job dissatisfaction and each of the following: turnover, absenteeism, aggression, and counterproductive work behavior (CWB). Discuss the research on aggression in the workplace. Describe instrumental aggression. (see Job Satisfaction)
    
    
16. Define occupational health psychology. Describe the physical conditions in the workplace that may cause illness and injury, and discuss the various procedures employed to minimize the effects of such conditions. (see Occupational Health Psychology)
    
    
17. Discuss the effects that rotating shift work, long shifts, and long work weeks can have on health and safety. Describe other factors affecting workplace safety, including an organization's climate of safety. (see Occupational Health Psychology)
    
    
18. Compare and contrast work groups and work teams. Define and describe autonomous work teams (AWTs). (see Work Groups and Work Teams)
    
    
19. Discuss the personality characteristics and behaviors of effective leaders. Describe the leadership dimensions of consideration and initiating structure, and discuss their relationship to employee satisfaction. (see Work Groups and Work Teams)
    
    
20. Define and describe leader-member exchange (LMX) theory. (see Work Groups and Work Teams)
    
    
21. Discuss the research examining whether people can learn to become charismatic leaders. (see Work Groups and Work Teams)