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Chapter 7
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Improve Your Grade
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Concept Maps
Improve Your Grade
Work with these documents and activities to master chapter learning objectives.
Concept Maps
1) Communicating creates our world
2) Five ways to say “I”
3) Managing conflict
4) Five ways to say no…gracefully
5) You deserve compliments
6) 7 steps to effective complaints
7) Constructive criticism
8) Cyberspace safety
9) Effective writing
10) Avoid plagiarism
11) Public speaking
12) Group presentations
13) Power Process: “Employ your word”
14) Put it to Work
