111 East 10^th Street
Menomonie, WI 54751

October 14, 2003

Ms. Ann Smith
Operations Manager
First Impressions
700 Touhy Avenue
Elk Grove Village, IL 60007

Dear Ms. Smith:

I am applying for the Production/CSR position advertised in the Sunday, September 26, issue of the Chicago Tribune. My education and work experience fulfill your requirements for this position.

My production experience covers all aspects of the field. As you can see on my resume, I have gained production experience in various locations including a small commercial and quick print shop, a newspaper, a color trade house, and a desktop publishing business.

In my experience, excellent written and oral communication skills have been a necessity. At Cooney Press, I worked with customers to establish an understanding of their needs, as I was responsible for getting the job into production with clear instructions that prevented communication errors. As in intern at 3M, I gathered information at customer sites to aid troubleshooting. In the lab at 3M, I ran tests and produced reports conveying results to the technical service representatives.

I have had daily customer contact in most of my work experiences. At Cooney Press, I addressed customer questions and concerns, provided estimates, and handled complaints. At 3M, my customer contact involved trouble shooting situations at customer sites. At Auxiliary Publications, I worked with customers to complete desktop publishing jobs.

From my experience, I have learned that attention to detail is critical. Getting the details correct right from the start prevents costly mistakes that delay jobs, or mistakes that may go unnoticed until the job is complete.

I have the assets your company needs. I would like the opportunity to interview for this position. I can be contacted at (715) 268-4409. Thank you for your consideration. I look forward to hearing from you.

Sincerely,

Tracey J. Miller

Enclosure: resume