Oral presentations can be as important to your career as written reports.
Almost every job requires speaking skills. You may make sales pitches
to prospective clients, give evaluations of products or policies, offer
progress reports, and make appeals or explanations to public officials.
It is important to learn how to give both informal briefings and formal
presentations. To advance up the corporate ladder, you need to be a confident,
well-prepared, persuasive speaker.
Informal Briefings
Semiformal oral reports are a routine part of many jobs. For example,
you might need to explain a policy to coworkers, demonstrate a new piece
of equipment, or summarize a meeting you attended. These presentations
are usually short, but you won't always be given advance notice. When
you do have notice, you can prepare by writing down a few key points you
plan to cover (in chronological order or from cause to effect) and highlighting
key phrases and terms to stress. Make your comments brief and to the point.
Formal Presentations
A formal presentation is much longer than an informal briefing. It is
less conversational and is intended for a wider audience. Before you begin
preparing a formal presentation, find out who will be in your audience
and why they will be there. Relate everything in your talk to your audience,
and remember the differences between the audience for a written report
and the audience for a speech. (For example, an audience for a speech
can't go back and review what you said and cannot absorb as many technical
details as you would put in a written report.) When analyzing the audience
for a presentation, remember these four key rules:
- Find out what unites
them as a group. Are they members of the
same profession? Customers using the same product?
- Determine how much they
know about your topic. Will they understand
the terms, jargon, and background of your subject?
- Establish how interested
they are in your topic. Are they
highly motivated by your topic, mildly interested in it, or downright
hostile to it?
- Anticipate their most
likely response to you. Will they be open-minded,
mildly skeptical, or antagonistic?
Also consider your audience's cultural taboos and
protocols. Will they frown on your making eye contact with them? Will
they expect you to stand in one place, or will you be able to move around?
For presentations before an international audience, be especially careful
about introducing humor, steer clear of politics, and choose visuals with
universally understood symbols.
Consider as well how much time you'll have to speak and when you'll be
speaking (Monday morning or Friday afternoon are more difficult than other
times). Also find out if someone will introduce you or you will begin
on your own, so you won't be repetitive.
There are several ways to make a formal presentation:
- Speaking "off the cuff."
Don't try this unless you're a professional speaker. For the rest
of us, making a presentation without any preparation whatsoever is
the worst possible approach.
- Memorizing a speech. This
is the opposite of the off-the-cuff approach. It has pitfalls, too:
if you forget a word or sentence, you may get lost; you can appear
stiff and mechanical; and memorizing a presentation requires many
hours that would be better spent researching or organizing.
- Reading a speech. Most
presentations do not require such rigid adherence to specific words
and will profit more from interacting with the audience.
- Delivering the presentation
extemporaneously. This is usually the best approach, in which
you prepare an outline of the major points and rehearse using it.
This leaves you both prepared and able to interact with the audience.
The Parts of a Presentation
A presentation should include an introduction, a body, and a conclusion.
The introduction is the most important part. It captures the audience's
attention by telling them who you are, what your qualifications are, what
you are talking about, and how it is relevant to them. Your most important
goal is to establish a rapport with your audience.
The body is the longest part, just as in a long report. It supplies the
substance of your speech by explaining a process, describing a condition,
telling a story, arguing a case, or doing all of these. Give your audience
cues to where you are going by enumerating your points, emphasizing cause-and-effect
relationships, and using verbal signposts. Comment on your own material:
tell the audience if something is particularly important. Repeat key ideas
and provide internal summaries.
The conclusion should contain something lively and memorable and leave
the audience with the feeling that you have come full circle. You might
restate your three or four main points, include a call to action, or place
final emphasis on a key statistic.
Using Visuals
Visuals can arouse an audience's interest, add variety, explain information
quickly, summarize information, and reinforce main points. Visuals for
a presentation must be prepared even more carefully than visuals for a
written report. They must be clear, simple, and memorable. Make sure they
are readable. Make them easy to understand, relevant, and self-explanatory
(the visual should explain itself, not need to be explained by you). Do
not set up your visuals before you begin speaking; it will distract the
audience from what you're saying.
Delivering a Presentation
An audience will judge you by how you look, how you talk, and how you
move (your body language). Establish eye contact with your audience. Do
not fix your eye on a single individual; alternate looking at different
members of the audience as you speak. Use a friendly, confident tone.
Vary the rate of your speech and adjust your volume appropriately. Watch
your posture; don't slouch or stand motionless like a statue. Watch your
audience's reactions, and adjust to them. Be natural and consistent-don't
suddenly pound on the table or make a gesture that will distract your
audience. Dress professionally-conservative and formal.