*Some of these glossary definitions have been adapted and reproduced by permission of The American Heritage Dictionary of the English Language, Fourth Edition. Copyright © 2002 by Houghton Mifflin Company. Many computer and Web-related definitions have been contributed by Jason Snart, College of DuPage.

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key questions Questions that can be used to systematically explore situations and issues.

knowledge Familiarity, awareness, or understanding gained through experience or study. Information doesn’t become knowledge until it has been thought about critically.

knowledgeable Perceptive or well-informed. For instance, those who offer opinions always based on facts or evidence and when lacking knowledge of a subject, acknowledging this.