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Textbook Site for:
Psychology Applied to Teaching , Tenth Edition
Jack Snowman, Southern Illinois University
Robert Biehler
Site-Based Cases
Chapter 12: Classroom Management


Case A | Case B

Case A: Places Everyone, Places

Case Introduction/Commentary

One of the toughest tasks facing a new teacher is the challenge of walking into a classroom full of students and attempting to establish control and build rapport with the students. Successfully accomplishing these aspects of teaching can go a long way toward creating a well-managed classroom. The following case describes a situation in which a substitute teacher tries to establish control of the classroom and encounters a tough situation involving a reluctant student.

Case A from Preservice Teacher

My observation site is located at a middle school. I am currently observing an eighth-grade math class that has about fifteen students. Last week, I showed up for my observation and found out that my teacher was absent and a substitute was filling in. The substitute teacher had clearly written his rules on the blackboard and alerted each of the students to the rules as they entered the classroom. The substitute had been left a note by the regular teacher stating that there were two specific male students, Adam and Donny, who caused excessive disruptions when they were given the opportunity to sit by each other, so one of the rules was "assigned seats."

Naturally, when the two boys entered the room and noticed that the regular teacher was absent, they promptly chose to sit beside each other at the far end of the room (as far as they could get from the teacher). When class began, the substitute teacher asked Adam to move to a vacant desk that was located directly in front of the teacher's desk. Adam promptly responded "No, we don't have assigned seats in this class." The substitute replied by stating that the new rules were posted on the board. Again, Adam refused to move and started to become noticeably agitated. The teacher again stated that his rules were to be followed while the regular teacher was absent. To this Adam replied, "I ain't moving, and you can't make me!" The teacher walked over to the steadfast student, grabbed the side of the desk, and pulled it to the front of the room in front of the teacher's desk.

The student stayed at the desk but pouted and complained when the teacher began the lesson. The other students, including Donny, cooperated with the teacher and participated in the lesson. Near the midpoint of the lesson, while the students were working, the teacher approached Adam and began talking about why he wrote the rules on the board. He asked me to watch the other students while he talked to Adam, and I did not hear the rest of the conversation. All I know is that by the end of the class, the teacher had the students involved in a math game and Adam was participating with no signs of animosity. In fact, Adam was actually having a good time in the class.

My question is this: even though the teacher did not physically touch Adam, do you think that this was an appropriate action for the teacher to make? Also, if you think that this was inappropriate, what techniques could you suggest that the substitute teacher might have used to remedy the situation?

Case A Questions
  1. Although the substitute teacher did not physically touch Adam, do you think his actions were appropriate? If not, what would have been a better way to handle Adam's refusal to move?
  2. What do you think the substitute teacher said to Adam to gain rapport with him? What would you have said to Adam?
  3. What are some other ways that the teacher could have eased the tension between Adam and himself? How would your answer differ if other adults were not in the room to monitor the other students?
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Case B: The Happy Hat

Case Introduction/Commentary

Probably the biggest concern for any teacher preparing to enter the classroom for the first time is classroom management. First-year teachers are concerned about whether they will have the appropriate level of control without stifling their students. Information from research in educational psychology has provided some beneficial insights into how to create educational settings that facilitate learning. Multiple experiences and trying a variety of techniques is also beneficial. In the following case, the teacher initially struggles with managing her classroom, but after trying multiple approaches succeeds in getting her students to learn.

Case B from Preservice Teacher

The teacher I observed for my observations is a first-year teacher. She is straight from college, and her only teaching experiences have come from field experiences during college and student teaching. In my early observations, I noticed that this teacher had much difficulty motivating and managing her fourth-grade students. There were multiple behavioral problems every day, and the teacher seemed extremely frustrated. When I talked to the teacher she told me that she was willing to try almost anything to get her students to learn. Finally, one day she discovered how to accomplish this goal. 

During the morning math lesson on this day, the students were absolutely out of control. The teacher attempted to calm the students with bribery. She told the students that she would give them extra recess time if they behaved. The students did not seem to care about extra recess time and became even more rowdy. This teacher seemed almost on the verge of throwing in the towel when she decided to try a new technique with the students. She told the students how extremely disappointed she was in them. She went on to say that they had let her down. She told them that she knew that they knew better than to act in such a childish manner. It seemed as if a sudden "hush" fell over the class; the teacher's comments had affected the students. The students immediately sat down and prepared themselves for the lesson. It was amazing!

My first reaction was that the teacher was too harsh on her students, but I was wrong. The lesson went smoothly for the rest of my observation time, and I went home and thought about the situation all week. My prediction was that the following week, the class would be wild again. Again, I was proven wrong. I returned to find the students were still motivated to please their teacher, and as a result, they were participating and learning. In fact, the teacher had brought in a hat that looked like sunshine. She called the hat her "Happy Hat." She told the students that she would wear it when they were being good and she was happy. However, if the students started to make her unhappy by doing inappropriate things, she would take it off. During that particular day, the teacher had to take the hat off only once. At one point, the students had gotten a little rowdy. The teacher told the students that she was going to take off her "Happy Hat." Immediately, the noise stopped.

Case B Questions
  1. One of the greatest concerns of first-year teachers is classroom management. What advice regarding classroom management would you give a new teacher starting out?
  2. In this case there is a turning point at which the students begin to listen to the teacher's requests regarding their behavior. What is this turning point? Why was the teacher's approach successful?
  3. In addition to talking to the students regarding her disappointment, what are some other alternatives that this teacher could have used to maintain control of her students?
  4. Do you think the "Happy Hat" will continue to work for this teacher? Why or why not? For what grade levels is "Happy Hat" most appropriate?
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