Management
, Seventh Edition
Ricky W. Griffin - Texas A&M University
Self-Assessments
Defining Quality and Productivity
Introduction: Quality is a complex term whose meaning has no doubt changed over time.
The following assessment surveys your ideas about quality and approaches to quality.
Instructions: You will agree with some of the statements and disagree with others.
In some cases, making a decision may be difficult, but you should force a choice.
Record your answers next to each statement according to the following scale:
