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Textbook Site for:
Management , Seventh Edition
Ricky W. Griffin - Texas A&M University
Self-Assessments

Understanding Control




Introduction: Control Systems must be carefully constructed for all organizations regardless of their goals.  The following assessment surveys your ideas about and approaches to control.



Instructions: You will agree with some of the statements and disagree with others.  In some cases, you may find making a decision difficult, but you should force a choice.  Record your answers next to each statement according to the following scale:



+2 = Strongly Agree
+1 = Somewhat Agree
-1 = Somewhat Disagree
-2 = Strongly Disagree

1. Effective controls must be unbending if they are to be used consistently.
Strongly Agree  +2  +1  -1  -2  Strongly Disagree
 
2. The most objective form of control is one that uses measures such as stock prices and rate of return on investment (ROI).
Strongly Agree  +2  +1  -1  -2  Strongly Disagree
 
3. Control is restrictive and should be avoided if at all possible.
Strongly Agree  +2  +1  -1  -2  Strongly Disagree
 
4. Controlling through rules, procedures, and budgets should not be used unless measurable standards are expensive or difficult to develop.
Strongly Agree  +2  +1  -1  -2  Strongly Disagree
 
5. Overreliance on measurable control standards is seldom a problem for business organizations.
Strongly Agree  +2  +1  -1  -2  Strongly Disagree
 
6. Organizations should encourage the development of individual self-control.
Strongly Agree  +2  +1  -1  -2  Strongly Disagree
 
7. Organizations tend to try to establish behavioral controls as the first type of control to be used.
Strongly Agree  +2  +1  -1  -2  Strongly Disagree
 
8. The easiest and least costly form of control is output or quantity control.
Strongly Agree  +2  +1  -1  -2  Strongly Disagree
 
9. Short-run efficiency and long-run effectiveness result from the use of similar control standards.
Strongly Agree  +2  +1  -1  -2  Strongly Disagree
 
10. Rate of return on investment (ROI) and stock prices are ways of ensuring that a business organization is responding to its external market.
Strongly Agree  +2  +1  -1  -2  Strongly Disagree
 
11. Self-control should be relied on to replace other forms of control.
Strongly Agree  +2  +1  -1  -2  Strongly Disagree
 
12. Controls such as rate of return on investment (ROI) are more appropriate for corporations and business units than they are for small groups or individuals.
Strongly Agree  +2  +1  -1  -2  Strongly Disagree
 
13. Control is unecessary in a well-managed organization.
Strongly Agree  +2  +1  -1  -2  Strongly Disagree
 
14. The use of output or quantity control can lead to unintended or unfortunate consequences.
Strongly Agree  +2  +1  -1  -2  Strongly Disagree
 
15. Standards of control do not depend on which constituency is being considered.
Strongly Agree  +2  +1  -1  -2  Strongly Disagree
 
16. Controlling through the use of rules, procedures, and budgets can lead to rigidity and a loss of creativity in an organization.
Strongly Agree  +2  +1  -1  -2  Strongly Disagree
 
17. Different forms of control cannot be used at the same time. An organization must decide how it is going to control it and just do it.
Strongly Agree  +2  +1  -1  -2  Strongly Disagree
 
18. Setting across-the-board output or quantity targets for divisions within a company can lead to destructive results.
Strongly Agree  +2  +1  -1  -2  Strongly Disagree
 
19. Control through rules, procedures, and budgets are generally not very costly.
Strongly Agree  +2  +1  -1  -2  Strongly Disagree
 
20. Individual self-control can lead to integration and communication problems.
Strongly Agree  +2  +1  -1  -2  Strongly Disagree
 



Source:  Adapted from Chapter 9 (especially pp. 262-279) in Charles W.L. Hill and Gareth R. Jones, Strategic Management


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