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Textbook Site for:
Management , Seventh Edition
Ricky W. Griffin - Texas A&M University
Self-Assessments

Diagnosing Poor Performance and Enhancing Motivation




Introduction: Formal performance appraisal and feedback are part of assuring proper performance in an organization.  The following assessment is designed to help you understand how to detect poor performance and overcome it. 



Instructions: Please respond to the following statements by choosing a number from the following rating scale in the left-hand column.  Your answers should reflect your attitudes and behaviors as they are now.

6 = Strongly Agree
5 = Agree
4 = Slightly Agree
3 = Slightly Disagree
2 = Disagree
1 = Strongly Disagree

1. When another person needs to be motivated, I always approach a performance problem by first establishing whether it is caused by a lack of motivation or ability.
Strongly Agree  1  Strongly Disagree
 
2. When another person needs to be motivated, I always establish a clear standard of expected performance.
Strongly Agree  1  Strongly Disagree
 
3. When another person needs to be motivated, I always offer to provide training and information, without offering to do the task myself.
Strongly Agree  1  Strongly Disagree
 
4. When another person needs to be motivated, I am honest and straightforward in providing feedback on performance and assessing advancement opportunities.
Strongly Agree  1  Strongly Disagree
 
5. When another person needs to be motivated, I use a variety of awards to reinforce exceptional performance.
Strongly Agree  1  Strongly Disagree
 
6. When another person needs to be motivated and when discipline is required, I identify the problem, describe it's consequences and explain how it should be corrected.
Strongly Agree  1  Strongly Disagree
 
7. When another person needs to be motivated, I design task assignments to make them interesting and challenging.
Strongly Agree  1  Strongly Disagree
 
8. When another person needs to be motivated, I determine what rewards are valued by the person and strive to make those available.
Strongly Agree  1  Strongly Disagree
 
9. When another person needs to be motivated, I make sure that the person feels fairly and equitably treated.
Strongly Agree  1  Strongly Disagree
 
10. When another person needs to be motivated, I make sure that the person gets timely feedback from those affected by task performance.
Strongly Agree  1  Strongly Disagree
 
11. When another person needs to be motivated, I carefully diagnose the causes of poor performance before taking any remedial or disciplinary actions.
Strongly Agree  1  Strongly Disagree
 
12. When another person needs to be motivated, I always help the person establish performance goals that are challenging, specific, and time-bound.
Strongly Agree  1  Strongly Disagree
 
13. When another person needs to be motivated, only as a last resort do I attmept to reassign or release a poorly performing individual.
Strongly Agree  1  Strongly Disagree
 
14. When another person needs to be motivated, I make sure that valued rewards are linked to high performance whenever possible.
Strongly Agree  1  Strongly Disagree
 
15. When another person needs to be motivated, I consistently discipline when effort is below expectations and capabilities.
Strongly Agree  1  Strongly Disagree
 
16. When another person needs to be motivated, I try to combine or rotate assignments so that the person can use a variety of skills.
Strongly Agree  1  Strongly Disagree
 
17. When another person needs to be motivated, I try to arrange for the person to work with others in a team, for the mutual support of all.
Strongly Agree  1  Strongly Disagree
 
18. When another person needs to be motivated, I make sure that the person is using realistic standards for measuring fairness.
Strongly Agree  1  Strongly Disagree
 
19. When another person needs to be motivated, I provide immediate compliments and other forms of recognition for meaningful accomplishments.
Strongly Agree  1  Strongly Disagree
 
20. When another person needs to be motivated, I always determine if the person has the necessary resources and support to succeed in the task.
Strongly Agree  1  Strongly Disagree
 


Source:  From Developing Management Skills, Second Edition by David A. Whetton and Kim S. Cameron.  Copyright 1991 by HarperCollins Publishers, Inc. Reprinted by permission.


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