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Organizational Behavior
, Seventh Edition
Gregory Moorhead, Arizona State University
Ricky W. Griffin, Texas A & M University
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| | Chapter Outlines
Chapter 15:
Decision Making and Negotiation
- The Nature of Decision Making
- Types of Decisions
- Information Required for Decision Making
- The Decision-Making Process
- The Rational Approach
- State the Situational Goal
- Identify the Problem
- Determining Decision Type
- Generate Alternatives
- Evaluate Alternatives
- Choose an Alternative
- Implement the Plan
- Control: Measure and Adjust
- Strengths and Weaknesses of the Rational Approach
- The Behavioral Approach
- The Practical Approach
- The Personal Approach
- Related Behavioral Aspects of Decision Making
- Ethics and Decision Making
- Escalation of Commitment
- Group Decision Making
- Group Polarization
- Groupthink
- Symptoms of Groupthink
- Decision-Making Defects and Decision Quality
- Prevention of Groupthink
- Participation
- Group Problem Solving
- Brainstorming
- The Nominal Group Technique
- The Delphi Technique
- Negotiation
- Approaches to Negotiation
- Win-Win Negotiation
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