 | Chapter Summaries
Chapter 9 Managing Stress and the Work-Life Balance
Stress is a person's adaptive response to a stimulus that places excessive psychological or physical demands on that person. According to the general adaptation syndrome (GAS) perspective, the three stages of response to stress are alarm, resistance, and exhaustion. Two important forms of stress are eustress and distress.
Type A personalities are more competitive and time driven than Type B personalities. Initial evidence suggested that Type As are more susceptible to coronary heart disease, but recent findings provide less support for this idea. Hardiness, optimism, cultural context, and gender may also affect stress.
Stress can be causes by many factors. Major organizational stressors are task demands, physical demands, role demands, and interpersonal demands. Life stressors include life change and life trauma.
Stress has many consequences. Individual consequences can include behavioral, psychological, and medical problems. On the organizational level, stress can affect performance and attitudes or cause withdrawal. Burnout is another possibility.
Primary individual mechanisms for managing stress are exercise, relaxation, time management, role management, and support groups. Organizations use both institutional and collateral programs to control stress.
People have numerous dimensions to their work and personal lives. When these dimensions are interrelated, individuals must decide for themselves which are more important and how to balance them.
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