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I. The Nature of Decision Making

A. Types of Decisions
B. Information Required for Decision Making

II. The Decision-Making Process

A. The Rational Approach

1. State the Situational Goal
2. Identify the Problem
3. Determine Decision Type
4. Generate Alternatives
5. Evaluate Alternatives
6. Choose an Alternative
7. Implement the Plan
8. Control: Measure and Adjust
9. Strengths and Weaknesses of the Rational Approach

B. The Behavioral Approach
C. The Practical Approach
D. The Personal Approach

III. Related Behavioral Aspects of Decision Making

A. Ethics and Decision Making
B. Escalation of Commitment

IV. Group Decision Making

A. Group Polarization
B. Groupthink

1. Symptoms of Groupthink
2. Decision-Making Defects and Decision Quality
3. Prevention of Groupthink

C. Participation
D. Group Problem Solving

1. Brainstorming
2. The Nominal Group Technique
3. The Delphi Technique

V. Negotiation

A. Four Approaches to Negotiation

1. Individual Differences
2. Situational Characteristics
3. Game Theory
4. Cognitive Approaches

B. Win-Win Negotiation