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I. Overview of Groups and Group Dynamics

A. "Group" Defined
B. The Importance of Studying Groups
C. Group Formation

II. Types of Groups

A. Formal Groups
B. Informal Groups

III. Stages of Group Development

A. Mutual Acceptance
B. Communication and Decision Making
C. Motivation and Productivity
D. Control and Organization

IV. Group Performance Factors

A. Composition
B. Size
C. Norms
D. Cohesiveness

V. Intergroup Dynamics

VI. Conflict in Groups and Organizations

A. The Nature of Conflict
B. Reactions to Conflict

1. Avoidance
2. Accommodation
3. Competition
4. Collaboration
5. Compromise

C. Managing Conflict

VII. Managing Group and Intergroup Dynamics in Organizations