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I. The Nature of Communication in Organizations

A. The Purposes of Communication in Organizations
B. Communication Across Cultures

1. Language
2. Coordination

II. Methods of Communication

A. Written Communication
B. Oral Communication
C. Nonverbal Communication

III. The Communication Process

A. Source
B. Encoding
C. Transmission
D. Decoding
E. Receiver
F. Feedback
G. Noise

IV. Electronic Information Processing and Telecommunications

V. Communication Networks

A. Small-Group Networks
B. Organizational Communication Networks

VI. Managing Communication

A. Improving the Communication Process

1. Source
2. Encoding and Decoding
3. Receiver
4. Feedback

B. Improving Organizational Factors in Communication

1. Reduce Noise
2. Foster Informal Communication
3. Develop a Balanced Information System