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I. The Nature of Stress

A. Stress Defined
B. The Stress Process

1. General Adaptation Syndrome
2. Eustress and Distress

II. Individual Differences and Stress

A. Type A and Type B Personality Profiles
B. Hardiness and Optimism

III. Common Causes of Stress

A. Organizational Stressors

1. Task Demands
2. Physical Demands
3. Role Demands
4. Interpersonal Demands

B. Life Stressors

1. Life Change
2. Life Trauma

IV. Consequences of Stress

A. Individual Consequences

1. Behavioral Consequences
2. Psychological Consequences
3. Medical Consequences

B. Organizational Consequences

1. Performance
2. Withdrawal
3. Attitudes

C. Burnout

V. Managing Stress in the Workplace

A. Individual Coping Strategies

1. Exercise
2. Relaxation
3. Time Management
4. Role Management
5. Support Groups

B. Organizational Coping Strategies

1. Institutional Programs
2. Collateral Programs

VI. Work-Life Linkages

A. Fundamental Work-Life Relationships
B. Balancing Work-Life Linkages