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I. Managerial Perspectives on Organizational Behavior

II. Basic Management Functions, Roles, and Skills

1. Fundamental Managerial Functions
   1. Planning
   2. Organizing
   3. Leading
   4. Controlling
2. Basic Managerial Roles
   1. Interpersonal Roles
   2. Informational Roles
   3. Decision-Making Roles
3. Critical Managerial Skills
   1. Technical Skills
   2. Interpersonal Skills
   3. Conceptual Skills
   4. Diagnostic Skills

III. Organizational Challenges

1. Workforce Expansion and Reduction
   1. Downsizing
   2. Expansion
2. The New Workplace
   1. Workforce Diversity
   2. Characteristics of the New Workforce
3. Organization Change
4. Information Technology
5. New Ways of Organizing

IV. Environmental Challenges

1. Competitive Strategy
2. Globalization
3. Ethics and Social Responsibility
4. Quality and Productivity
5. Manufacturing and Service Technology

V. Managing for Effectiveness

1. Individual-Level Outcomes
   1. Individual Behaviors
   2. Individual Attitudes
   3. Stress
2. Group- and Team-Level Outcomes
3. Organization-Level Outcomes