After studying this chapter, you should be able to:

1. Define the term "group" and discuss why the study of groups is important in managing organizations.
2. Explain the differences between formal and informal groups.
3. Trace the stages of development of groups from initial introduction to a mature stage of productivity and control.
4. Summarize the key factors affecting group performance.
5. Describe the important dimensions of intergroup behavior.
6. Identify the key factors in managing conflict in groups and organizations.
7. Discuss the factors that managers must consider in managing groups in organizations.