After studying this chapter, you should be able to:

1. Discuss psychological contracts, the person-job fit, and the nature of individual differences.
2. Define "personality" and describe personality attributes that affect behavior in organizations.
3. Explain the role of attitudes in organizations and identify specific job-related attitudes that may affect behavior.
4. Describe perceptual processes and the role of attributions in organizations.
5. Discuss creativity and the creative process in organizations.
6. Explain how workplace behaviors can directly and indirectly influence organizational effectiveness.