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burnout A general feeling of exhaustion that develops when an individual simultaneously experiences too much pressure and has too few sources of satisfaction.
distress The unpleasant stress that accompanies negative events.
eustress The pleasurable stress that accompanies positive events.
general adaptation syndrome (GAS) Identifies three stages of response to a stressor: alarm, resistance, and exhaustion.
hardiness A person's ability to cope with stress.
interpersonal demands Stressors associated with group pressures, leadership, and personality conflicts.
life change Any meaningful change in a person's personal or work situation; too many life changes can lead to health problems.
life trauma Any upheaval in an individual's life that alters his or her attitudes, emotions, or behaviors.
optimism The extent to which a person sees life in relatively positive or negative terms.
organizational stressors Factors in the workplace that can cause stress. physical demands Stressors associated with the job's physical setting, such as the adequacy of temperature and lighting and the physical requirements the job makes on the employee.
role A set of expected behaviors associated with a particular position in a group or organization.
role ambiguity Arises when a role is unclear.
role conflict Occurs when the messages and cues constituting a role are clear but contradictory or mutually exclusive.
role demands Stressors associated with the role a person is expected to play.
role overload Occurs when expectations for the role exceed the individual's capabilities.
stress A person's adaptive response to a stimulus that places excessive psychological or physical demands on that person.
task demands Stressors associated with the specific job a person performs.
type A People who are extremely competitive, highly committed to work, and have a strong sense of time urgency.
type B People who are less competitive, less committed to work, and have a weaker sense of time urgency.
work-life relationships The interrelationships between a person's work life and personal life.