| 1 | 2 | 3 | 4 | 5 | 6 | 7 | 8 | 9 | 10 | 11 | 12 | 13 | 14 | 15 | 16 | 17 | 18 | 19 | Appendix A | Appendix B |

compressed work week A situation in which employees work a full forty-hour week in fewer than the traditional five days.
empowerment The process of enabling workers to set their own work goals, make decisions, and solve problems within their sphere of responsibility and authority.
flexible work schedules (flextime) These schedules give employees more personal control over the hours they work each day.
job characteristics approach Focuses on the motivational attributes of jobs.
job characteristics theory Identifies three critical psychological states: experienced meaningfulness of the work, experienced responsibility for work outcomes, and knowledge of results.
job design How organizations define and structure jobs.
job enlargement Involves giving workers more tasks to perform.
job enrichment Entails giving workers more tasks to perform and more control over how to perform them.
job rotation Systematically moving workers from one job to another in an attempt to minimize monotony and boredom.
job sharing A situation in which two or more part-time employees share one full-time job.
job specialization Advocated by scientific management. It can help improve efficiency, but it can also promote monotony and boredom.
participation The process of giving employees a voice in making decisions about their own work.
Telecommuting A work arrangement in which employees spend part of their time working off-site.