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Management , Ninth Edition
Robert Kreitner, Arizona State University
Chapter Outlines
Chapter 11: Human Resource Management

Human Resource Strategy: A People-Centered Approach
        The Age of Human Capital
        People-Centered Organizations Enjoy a Competitive Advantage

Recruitment and Selection
        Recruiting for Diversity
        The Selection Process: An Overview
        Equal Employment Opportunity
        Employment Selection Tests
        Effective Interviewing

Performance Appraisal
        Making Performance Appraisals Legally Defensible
        Alternative Performance Appraisal Techniques

Training
        Todays Training:Content and Delivery
        The Ingredients of a Good Training Program
        Skill Versus Factual Learning

Contemporary Human Resource Challenges and Problems
        Discouraging Sexual Harassment
        Controlling Alcohol and Drug Abuse



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