Chapter Outlines
Chapter 11:
Human Resource Management
Human Resource Strategy: A People-Centered Approach
The Age of Human Capital
People-Centered Organizations Enjoy a Competitive Advantage
Recruitment and Selection
Recruiting for Diversity
The Selection Process: An Overview
Equal Employment Opportunity
Employment Selection Tests
Effective Interviewing
Performance Appraisal
Making Performance Appraisals Legally Defensible
Alternative Performance Appraisal Techniques
Training
Todays Training:Content and Delivery
The Ingredients of a Good Training Program
Skill Versus Factual Learning
Contemporary Human Resource Challenges and Problems
Discouraging Sexual Harassment
Controlling Alcohol and Drug Abuse
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