Contingency Design
        The Burns and Stalker Model
        The Lawrence and Lorsch Model

Basic Structural Formats
        Functional Departments
        Product-Service Departments
        Geographic Location Departments
        Customer Classification Departments
        Work Flow Process Departments in Reengineered Organizations

Contingency Design Alternatives
        Span of Control
        Centralization and Decentralization
        Line and Staff Organizations
        Matrix Organization

Effective Delegation
        The Advantages of Delegation
        Barriers to Delegation

The Changing Shape of Organizations
        Characteristics of the New Organizations
        New Organizational Configurations