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Management
, Ninth Edition
Robert Kreitner, Arizona State University
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| | Chapter Objectives
Chapter 15:
Influence Processes and Leadership
- Identify and describe eight generic influence tactics used in modern organizations.
- Identify the five bases of power and explain what it takes to make empowerment work.
- Explain the concept of emotional intelligence in terms of Golemans four leadership traits.
- Summarize what the Ohio State model and the Leadership GridŽ have taught managers about leadership.
- Describe the path-goal theory of leadership and explain how the assumption on which it is based differs from the assumption on which Fiedlers contingency theory is based.
- Explain Greenleafs philosophy of the servant leader.
- Identify the two key functions that mentors perform and explain how a mentor can develop a junior managers leadership skills.
- Explain the management of antecedents and consequences in behavior modification.
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