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Management
, Ninth Edition
Robert Kreitner, Arizona State University
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| | Chapter Objectives
Chapter 14:
Group Dynamics and Teamwork
- Define the term group.
- Explain the significance of cohesiveness, roles, norms, and ostracism in regard to the behavior of group members.
- Identify and briefly describe the six stages of group development.
- Define organizational politics and summarize relevant research insights.
- Explain how groupthink can lead to blind conformity.
- Define and discuss the management of virtual teams.
- Discuss the criteria and determinants of team effectiveness.
- Explain why trust is a key ingredient of teamwork and discuss what management can do to build trust.
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