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Management
, Ninth Edition
Robert Kreitner, Arizona State University
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| | Chapter Objectives
Chapter 13:
Motivating Job Performance
- Explain the motivational lessons taught by Maslows theory, Herzbergs theory, and expectancy theory.
- Describe how goal setting motivates performance.
- Discuss how managers can improve the motivation of routine-task personnel.
- Explain how job enrichment can be used to enhance the motivating potential of jobs.
- Distinguish extrinsic rewards from intrinsic rewards and list four rules for administering extrinsic rewards effectively.
- Explain how quality control circles, open-book management, and self-managed teams promote employee participation.
- Explain how companies are striving to motivate an increasingly diverse workforce.
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