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Management
, Ninth Edition
Robert Kreitner, Arizona State University
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| | Chapter Objectives
Chapter 11:
Human Resource Management
- Explain what human resource management involves.
- Define the term human capital and identify at least four of Pfeffers people-centered practices.
- Identify and briefly explain the seven steps in the PROCEED model of employee selection.
- Distinguish among equal employment opportunity, affirmative action, and managing diversity.
- Explain how managers can be more effective interviewers.
- Discuss how performance appraisals can be made legally defensible.
- Compare and contrast the ingredients of good training programs for both skill and factual learning.
- Specify the essential components of an organizations policies for dealing with sexual harassment and alcohol and drug abuse.
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