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Chapter 1: Managers and Entrepreneurs
The Changing Workplace: Avon's CEO, Andrea Jung, Still Striving for Perfection
The Global Manager: Globalization and Terrorism: Post-September 11, 2001, Perspectives From Around the World.
Weizmann Institute of Science
Closing Case: Greg Gianforte: The Bootstrap Entrepreneur
RightNow

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Chapter 2: The Evolution of Management Thought
The Changing Workplace: History Matters at This Wisconsin Boat Builder
Burger Boats
Management Ethics: Rebecca Webb Lukens (1794-1854): America's First Female Chief Executive Officer
Bethlehem Steel
Closing Case: Russia's New Management Style
The Institute for Commercial Engineering; A. T. Kearney

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Chapter 3: The Changing Environment of Management: Diversity, Global Economy, and Technology
The Changing Workplace: Sweet Success for This Mexican-Born Entrepreneur
Lulu's Dessert
Managing Diversity: The New Look of Black Leadership
Fannie Mae; Avis; Maytag
Closing Case: Welcome to the World of Younger Bosses and Older Workers
General Motors; Sidney Printing Works (changed name to SpringDot in 2000); Sandia National Laboratories; GHS Strings

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Chapter 4: International Management and Cross-Cultural Competence
The Changing Workplace: Guess What, Mickey D? Tricon is the World's Largest Restaurant Chain
Tricon (changed name to Yum! Brands, Inc. in 2002); Pepsi; McDonald's
Managing Diversity: Hispanic Employees and Patients Fit in at This North Carolina Hospital
The University of North Carolina Health Care System
Closing Case: Tell the Kids We're Moving to Kenya
General Motors-Kenya

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Chapter 5: Management's Social and Ethical Responsibilities
The Changing Workplace: Is This Major Polluter Turning Green?
Cinergy; Edison Electric Institute; American Electric Power; Southern Company; The Nature Conservancy; The U.S. Public Interest Research Group; Peabody Energy; The U. S. Department of Energy
The Global Manager: Ben Cohen, of Ben & Jerry's, Dips Into Venture "Philanthropy"
Ben & Jerry's; Unilever; Hot Fudge Social Venture Fund; Mondragon Guayakí Yerba Maté Project
Management Ethics: A "Scared-Straight" Program for Business Students
The University of Maryland MBA Program
Closing Case: The Whistle-Blowing Nurse
The University of Oklahoma College of Medicine; The Office for Human Research Protection, part of the U. S. Department of Health and Human Services

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Chapter 6: The Basics of Planning and Project Management
The Changing Workplace: In a Fast-Paced World, How Three Managers Plan on the Run
Saba Software; HQ Global Workplaces; Gaylord Entertainment
Global Manager: Culture Affects How Planning and Control Are Perceived: Russian Versus Western Views
Closing Case: Healthy Fast Food? That's the Plan?
McDonald's; Stonyfield Farm; O'Naturals

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Chapter 7: Strategic Management: Planning for Long-Term Success
The Changing Workplace: Michael Dell: From Dorm Room to Personal Computer King
Dell; Oracle; IBM; EDS
Managing Diversity: Diversity Boosts Allstate's Bottom Line
Closing Case: No Surprises at Royal Duth/Shell
Global Business Network

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Chapter 8: Decision Making and Creative Problem Solving
The Changing Workplace: A Trend-Spotter Helps Drive Hallmark's Creativity
Management Ethics: Toxic Waste: An Unintended Consequence of the Electronics Age
Hewlett Packard; IBM; Compaq (merged with Hewlett Packard in 2001)
Closing Case: Honeywell's Ozone Busters
Boeing

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Chapter 9: Organizations Structure, Effectiveness, and Cultures
The Changing Workplace: A Country Called Microsoft
Management Ethics: Discount Stockbroker Charles Schwab Dug Deep After Laying Off 10 Percent of His Employees During the 2001 Recession
Schwab Foundation
Closing Case: How Great Harvest Bread Company Cooked Up a Learning Organization

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Chapter 10: Organizing in the Twenty-First Century
The Changing Workplace: A CEO's Kindergarten Lessons
Eze Castle Software
Global Manager: A Globe-Trotting Organizational Thinker Looks at the Future of Work Organizations
Closing Case: Bean Counters' Revenge: "Tear Down the Walls"
Lipschultz, Levin & Gray

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Chapter 11: Human Resource Management
The Changing Workplace: Welfare-to-Work Works for T. J. Maxx
CIC Enterprises
Managing Diversity: Interviewing and Employing Blind and Visually Impaired People
American Foundation for the Blind
Closing Case: Training Pays Off at Paychex

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Chapter 12: Communicating in the Internet Age
The Changing Workplace: Swedish CEO of U.S. Company Faces Communication Challenges
NCR
The Global Manager: To Touch or Not to Touch? That Is the Question.
OI Consultants (called OI Partners, Inc.); Carmine's Restaurant (headed by owner and chef Carmine Sprio); St. Supery
Closing Case: The Case of the Errant Messenge

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Chapter 13: Motivating Job Performance
The Changing Workplace: Medtronic's Employees Find Fulfillment in Making Life-Saving Products
The Global Manager: Culturally Adapting Self-Managed Teams in Mexico
Closing Case: Seeking Proper Balance at Norway's Norsk Hydro

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Chapter 14: Group Dynamics and Teamwork
The Changing Workplace: How Political Infighting Helped Bring Down Enron
Management Ethics: Building Social Capital Through Compassion
TJX
Closing Case: Thirteen Time Zones Can't Keep Lucent's Virtual Team from Succeeding

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Chapter 15: Influence Processes and Leadership
The Changing Workplace: Pat Carmichael, Mentor You Can Bank On
J. P. Morgan Chase
Global Manager: Lessons in Empowerment from Germany's Siemens
Siemens
Management Ethics: The Servant Leader
The Greenleaf Center for Servant-Leadership
Closing Case: Can David Neeleman Pilot JetBlue Airways to Success?
JetBlue Airways; Southwest Airlines

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Chapter 16: Change, Conflict, and Negotiation
The Changing Workplace: No Revolutionary Change for Switzerland's Nestlé
Managing Diversity: Tempered Radicals as Everyday Leaders
Closing Case: The Unstoppable Entrepreneur
WisdomWare

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Chapter 17: Organizational Control and Quality Improvement
The Changing Workplace: Gus Pagonis: The Retired Army General Who Kept Sears Roebuck's Supply Chain Marching Along after September 11, 2001
Searse
Management Ethics: Leon Leonwood Bean Wrote the Book on Good Service
L. L. Beane
Closing Case: "For A Customer Service Representative, Press 1…"
Sprint PCSe

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