Chapter 1: Managers and Entrepreneurs

Chapter 2: The Evolution of Management Thought

Chapter 3: The Changing Environment of Management: Diversity, Global Economy, and Technology

Chapter 4: International Management and Cross-Cultural Competence

Chapter 5: Management's Social & Ethical Responsibilities

Chapter 6: The Basics of Planning and Project Planning

Chapter 7: Strategic Management: Planning for Long-Term Success

Chapter 8: Decision Making and Creative Problem Solving

Chapter 9: Organizations: Structure, Effectiveness, and Cultures

Chapter 10: Organizing in the Twenty-First Century

Chapter 11: Human Resource Management

Chapter 12: Communicating in the Internet Age

Chapter 13: Motivating Job Performance

Chapter 14: Group Dynamics and Teamwork

Chapter 15: Influence Processes and Leadership

Chapter 16: Change, Conflict, and Negotiation

Chapter 17: Organizational Control and Quality Improvement