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Strategic Management
, Sixth Edition
Charles W. L. Hill, University of Washington
Gareth R. Jones, Texas A&M University
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Case Discussion Questions
Discussion Questions for Case 21--IBM Global Services: The Professional Computer Services Industry
- What explains the prolonged period of rapid growth in the Professional Computer
Services industry?
- What are the opportunities and threats facing IBM Global Services?
- Evaluate the competitive position of IBM Global Services. What are the key
factors required for success in the Professional Computer Services industry? Compare IBM Global Services and its competitors on each
key success factor.
- How would IBM Global Services' competition react to its domination of the market?
- What are the alternatives confronting IBM Global Services? Evaluate each alternative.
- What would be your recommendation to the executive team at IBM?
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