THE NATURE OF OPERATIONS MANAGEMENT

• The Importance of Operations
• Manufacturing and Production Operations
• Service Operations
• The Role of Operations in Organizational Strategy

DESIGNING OPERATIONS SYSTEMS

• Determining Product-Service Mix
• Capacity Decisions
• Facilities Decisions

ORGANIZATIONAL TECHNOLOGIES

• Manufacturing Technology
• Service Technology

IMPLEMENTING OPERATIONS SYSTEMS THROUGH SUPPLY CHAIN MANAGEMENT

• Operations Management as Control
• Purchasing Management
• Inventory Management

MANAGING TOTAL QUALITY