GROUPS AND TEAMS IN ORGANIZATIONS

• Types of Groups and Teams
• Why People Join Groups and Teams
• Stages of Group and Team Development

CHARACTERISTICS OF GROUPS AND TEAMS

• Role Structures
• Behavioral Norms
• Cohesiveness
• Formal and Informal Leadership

INTERPERSONAL AND INTERGROUP CONFLICT

• The Nature of Conflict
• Causes of Conflict

MANAGING CONFLICT IN ORGANIZATIONS

• Stimulating Conflict
• Controlling Conflict
• Resolving and Eliminating Conflict