THE NATURE OF ORGANIZATION CHANGE

• Forces for Change
• Planned Versus Reactive Change

MANAGING CHANGE IN ORGANIZATIONS

• Steps in the Change Process
• Understanding Resistance to Change
• Overcoming Resistance to Change
• Participation

AREAS OF ORGANIZATION CHANGE

• Changing Organization Structure and Design
• Changing Technology and Operations
• Changing People, Attitudes, and Behaviors
• Changing Business Processes
• Organization Development

ORGANIZATIONAL INNOVATION

• The Innovation Process
• Forms of Innovation
• The Failure to Innovate
• Promoting Innovation in Organizations