DECISION MAKING AND THE PLANNING PROCESS

ORGANIZATIONAL GOALS

• Purposes of Goals
• Kinds of Goals
• Responsibilities for Setting Goals
• Managing Multiple Goals

ORGANIZATIONAL PLANNING

• Kinds of Organizational Plans
• Time Frames for Planning
• Responsibilities for Planning
• Contingency Planning and Crisis Management

TACTICAL PLANNING

• Developing Tactical Plans
• Executing Tactical Plans

OPERATIONAL PLANNING

• Single-Use Plans
• Standing Plans

MANAGING GOAL-SETTING AND PLANNING PROCESSES

• Barriers to Goal Setting and Planning
• Overcoming the Barriers
• Using Goals to Implement Plans