Summarize the function of decision making and the planning process.

Discuss the purpose of organizational goals, identify different kinds of goals, discuss who sets goals, and describe how to manage multiple goals.

Identify different kinds of organizational plans, note the time frames for planning, discuss who plans, and describe contingency planning.

Discuss how tactical plans are developed and executed.

Describe the basic types of operational plans used by organizations.

Identify the major barriers to goal setting and planning, how organizations overcome those barriers, and how to use goals to implement plans.