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Management , Eighth Edition
Ricky W. Griffin, Texas A&M University
Exploring the Internet
Chapter 20: Basic Elements of Control


Levi Strauss & Co. [http://www.levistrauss.com/] is mentioned in the text as a firm that practices clan control. View the firm's Web site, especially the "Careers" page. Using the information from this site, answer the following questions:
  1. Based on the information available at the Careers page of their Web site, is Levi's using bureaucratic or clan control? What information did you use in making your choice?

  2. What benefits of clan control is Levi's experiencing? What are some of the potential problems with clan control systems that Levi's should be aware of?

Internet Exercise
The opening incident of Chapter 20 focuses on the achievements of start-up airline JetBlue. View the JetBlue [http://www.jetblue.com/] Web site and gather information about the company's control systems. Then answer the following questions:
  1. What levels of control systems are evident at JetBlue's Web site?

  2. List the purposes of the control systems you identified at JetBlue.

  3. Does JetBlue seem to be using bureaucratic control or decentralized control? What information led you to this conclusion?

Explore Further
One of JetBlue's competitors is United Airlines, a large, international air carrier. View United's [http://www.united.com/] Web site, and compare the companies' control systems. What are some possible causes for the differences you find?



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