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Textbook Site for:
Management
, Seventh Edition
Ricky W. Griffin, Texas A&M University
Related Resources
Chapter 21 Managing for Total Quality in Organizations
The International Benchmarking Clearing House at the
American Productivity and Quality Center
provides further information on productivity and quality.
The Best Manufacturing Practices Center for Excellence
identifies several excellent practices for organizations.
isixsigma
has a variety of information about Deming, including a bibliography of Deming's works, a summary of his ideas, an overview of selection criteria for the Deming Award, and a comparison of the Deming and Malcolm Baldridge quality awards.
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