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Management , Seventh Edition
Ricky W. Griffin, Texas A&M University
Related Resources

Chapter 21 Managing for Total Quality in Organizations


  1. The International Benchmarking Clearing House at the American Productivity and Quality Center provides further information on productivity and quality.

  2. The Best Manufacturing Practices Center for Excellence identifies several excellent practices for organizations.

  3. isixsigma has a variety of information about Deming, including a bibliography of Deming's works, a summary of his ideas, an overview of selection criteria for the Deming Award, and a comparison of the Deming and Malcolm Baldridge quality awards.



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