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Management
, Seventh Edition
Ricky W. Griffin, Texas A&M University
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| | Learning Objectives
Chapter 21 Managing Operations, Quality, and Productivity
- Describe and explain the nature of operations management.
- Identify and discuss the components involved in designing effective operations systems.
- Discuss organizational technologies and their role in operations management.
- Identify and discuss the components involved in implementing operations systems and supply chain management.
- Explain the meaning and importance of managing quality and total quality management.
- Explain the meaning and importance of managing productivity, productivity trends, and ways to improve productivity.
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