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Management
, Seventh Edition
Ricky W. Griffin, Texas A&M University
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| | Learning Objectives
Chapter 19 Managing Work Groups and Teams
- Define and identify types of groups and teams in organizations, discuss reasons people join groups and teams, and the stages of group and team development.
- Identify and discuss four essential characteristics of groups and teams.
- Discuss interpersonal and intergroup conflict in organizations.
- Describe how organizations manage conflict.
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