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Management
, Seventh Edition
Ricky W. Griffin, Texas A&M University
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| | Learning Objectives
Chapter 18 Managing Interpersonal Relations and Communication
- Describe the interpersonal nature of organizations.
- Describe the role and importance of communication in the manager's job.
- Identify the basic forms of communication in organizations.
- Discuss informal communication, including its various forms and types.
- Describe how the communication process can be managed so as to recognize and overcome barriers.
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