After studying this chapter, students should be able to:

1. Describe and explain the nature of operations management.
   
   
2. Identify and discus the components involved in designing effective operations systems.
   
   
3. Discuss organizational technologies and their role in operations management.
   
   
4. Identify and discuss the components involved in implementing operations systems and supply chain management.
   
   
5. Explain the meaning and importance of managing quality and total quality management.
   
   
6. Explain the meaning and importance of managing productivity, productivity trends, and ways to improve productivity.