After studying this chapter, students should be able to:

1. Explain the purpose of control, identify different types of control, and describe the steps in the control process.
   
   
2. Identify and explain the three forms of operations control.
   
   
3. Describe budgets and other tools of financial control.
   
   
4. Identify and distinguish between two opposing forms of structural control.
   
   
5. Identify characteristics of effective control, why people resist control, and how managers can overcome this resistance.