After studying this chapter, students should be able to:

1. Describe the role and importance of communication in the manager's job.
   
   
2. Identify the basic forms of communication in organizations.
   
   
3. Describe electronic communication in organizations.
   
   
4. Discuss informal communication, including its various forms and types.
   
   
5. Describe how the communication process can be managed so as to recognize and overcome barriers.