After studying this chapter, students should be able to:

1. Describe the environmental context of human resource management, including its strategic importance and its relationship with legal and social factors.
   
   
2. Discuss how organizations attract human resources, including human resource planning, recruiting, and selecting.
   
   
3. Describe how organizations develop human resources, including training and development, performance appraisal, and performance feedback.
   
   
4. Discuss how organizations maintain human resources, including the determination of compensation and benefits.
   
   
5. Understand the nature of diversity, including its meaning, associated trends, and impact.
   
   
6. Discuss labor relations, including how employees form unions and the mechanics of collective bargaining.