After studying this chapter, students should be able to:
- Describe the nature of organization change, including forces for change and planned versus reactive change.
- Discuss the steps in organization change, how to manage resistance to change, and identify and describe major areas of organization change.
- Discuss the assumptions, techniques, and effectiveness of organization development.
- Describe the innovation process, forms of innovation, the failure to innovate, and how organizations can promote innovation.
