After reading this chapter, you should be able to:

• Define human resource development (HRD).
• Describe the types of costs and benefits associated with employee training.
• Describe and explain the major phases that should be a part of any training process.
• Explain the purposes and methods of needs assessment.
• Explain important principles of learning and how they should be incorporated in the design of training programs.
• Discuss the wide range of methods for training management and nonmanagement employees.
• Explain the importance of the evaluation phase of employee training.
• Differentiate the varied evaluation levels and methods.
• Describe several evaluation designs and their inherent strengths and weaknesses.
• Discuss utility analysis in the context of training.
• Describe human resource development in the future.