Glossary
Chapter 10: Developing and Managing Products

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Brand manager
The person responsible for a single brand. p. 297
Business analysis
A company's evaluation of a product idea to determine its potential contribution to the company's sales, costs and profits. p. 301
Commercialisation
The process of refining and settling plans for full scale manufacturing and marketing. p. 304
Concept testing
Seeking potential buyers' responses to a product idea. p. 301
Exclusive distribution
Market coverage in which only one outlet is used in a geographic area. p. 307
Functional modifications
Changes that affect a product's versatility, effectiveness, convenience or safety. p. 310
Idea generation
The process by which businesses and other organisations seek product ideas that will help them achieve their objectives. p. 299
Immediate drop
An option that drops an unprofitable product immediately. p. 313
Intensive distribution
Market coverage in which all available outlets are used for distributing a product. p. 307
Line extension
A product that is closely related to existing products in the line, but meets different customer needs. p. 305
Marketing manager
The person responsible for managing the marketing activities that serve a particular group or class of customers. p. 297
New product development
The process a product goes through before introduction, involving seven phases: idea generation, screening ideas, concept testing, business analysis, product development, test marketing and commercialisation. p. 299
Phase out
An approach that lets the product decline without a change in marketing strategy. p. 312
Product adoption process
The stages buyers go through in accepting a product: awareness, interest, evaluation, trial and adoption. p. 305
Product deletion
The process of eliminating a product that no longer satisfies a sufficient number of customers. p. 311
Product development
The phase in which the organisation determines if it is technically and financially feasible to produce a new product. p. 301
Product manager
The person responsible for a product, a product line or several distinct products that make up an interrelated group within a multi-product organisation. p. 297
Product modification
The alteration of one or more characteristics of a company's product. p. 308
Quality modifications
Changes that affect a product's dependability and durability. p. 308
Run out
A policy that exploits any strengths left in the product. p. 312
Screening ideas
The process by which a company assesses whether product ideas match its organisational objectives and resources. p. 300
Selective distribution
Market coverage in which only some available outlets in an area are chosen to distribute a product. p. 307
Style modifications
Changes that alter a product's sensory appeal- taste, texture, sound, smell or visual characteristics. p. 310
Test marketing
The limited introduction of a product in geographic areas chosen to represent the intended market. p. 302
Venture or project team
The group that creates entirely new products, perhaps aimed at new markets, and is responsible for all aspects of the products' development. p. 297