There are many Web resources that you can use to learn more about performance evaluation. For example, managers frequently look to industry "best practices" or examples of successful implementations at other firms when developing measurement programs. The Web sites listed below provide valuable resources for evaluating performance and business decision-making across a wide range of industries.

• The Balanced Scorecard Institute (http://www.balancedscorecard.org). The Balanced Scorecard Institute is an educational group that provides training and guidance to assist government agencies and companies in applying balanced scorecard concepts to strategic management. Their website provides background information about implementing the balanced scorecard and the proper selection of nonfinancial measures. It also provides several examples of past successes.
  
  
• American Productivity and Quality Center (http://www.apqc.org). This is the homepage for the American Productivity & Quality Center (APQC). APQC has a membership of over 450 prestigious global firms including 3M, AT&T, Cisco Systems, and Ernst & Young. The objective of this collaborative center is to: "Understand how innovative organizations create succession management programs to identify and cultivate potential leaders who will provide a sustainable business advantage." The Best Practices and Free Resources links lead to many useful resources.
  
  
• Management Help (http://www.managementhelp.org). This Web site offers a robust "library" of decision-making tools and resources. The site offers many resources on such topics as strategic planning, performance measurement, employee development, and make-or-buy decisions. It also includes online discussion groups, decision-making guidance, and free reference material.
  
  
• Performance Measurement Association (http://www.performanceportal.org). This website is home to the United Kingdom's Performance Measurement Association. This website includes references to valuable articles, a free newsletter, and insight into current trends in performance measurement. It is representative of the types of professional associations that managers join to share ideas and continue the development of their personal and managerial skills.